Getting help
PersonaChat is made by one person, so there's no call centre — but every message is read by a human, and usually answered within a few days. Below is the fastest route for each kind of problem.
Reporting content
The quickest way is inside the app — open the character and use Report this character, or use the report control on a community post. That sends it straight to the review queue with the context attached, which is faster than an email. Child-safety reports are looked at first, always.
If you can't reach the in-app control, email support@personachat.gg with enough detail to find it — a character name or a link.
Account, billing & data
- Cancelling or a refund question — read Cancellation & Refundsfirst; it covers most cases. If yours isn't there, email us with roughly when the charge happened.
- A copy of your data — you don't need us: your account page has Download my data.
- Deleting your account— also self-serve, on your account page. It's permanent, so take the download first if you want a copy.
- Locked out— sign-in uses Discord or Google, so start by recovering that account with them. If that's sorted and you still can't get in, email us.
Copyright & takedowns
If something here copies your work, email support@personachat.gg with the subject Copyright, and include:
- what was copied, and where it is on PersonaChat (a link or character name);
- proof you own it, or that you're authorised to act for the owner;
- your contact details;
- a statement that you believe in good faith the use isn't authorised, and that the information you've given is accurate.
We remove infringing content and repeatedly-infringing accounts. If you think your work was removed by mistake, reply to the notice and we'll look again.
Bugs & ideas
Found something broken, or want a feature? The Campfireinside the app has a “to the developer” lane — that goes straight to a queue with a visible status, so you can see if it's been picked up. It's better than email for anything non-urgent.
What to expect
- Child-safety reports: reviewed first, ahead of everything else.
- Everything else: usually a few days.
- We don't always reply individually to content reports — that isn't you being ignored, it's to protect the privacy of everyone involved.
Contact
support@personachat.gg— one inbox for support, privacy, copyright and legal notices. Mention which it is in the subject and it'll get to the right place faster.